Refund policy

Your complete satisfaction with your purchase from our website is our top priority. We understand that sometimes things don't go as planned, which is why we offer a considerate refund policy under specific conditions.

To initiate a refund request, please follow these guidelines:

  1. Timely Communication: Reach out to us within 30 days of receiving your order. Unfortunately, we are unable to accommodate refund requests made beyond this 30-day window.

  2. Required Documentation: For us to process your refund efficiently, please provide proof of purchase, such as an invoice or receipt. Additionally, include details about the product and a brief explanation of why you are seeking a refund.

We are here to help and ensure that your experience with us is as smooth and satisfying as possible. Thank you for choosing us for your needs."

 

Products not eligible for reimbursement

Some products may not be eligible for a refund. This may include products that have been used or damaged by the customer.

Refund conditions

  1. Returned products must be in their original condition, unused, undamaged and in their original packaging.
  2. You are responsible for the cost of returning the product, except in the event of a shipping error on our part or if the product is defective.
  3. We reserve the right to check the condition of the returned product before issuing a refund.

Refund process

  1. Once we have received and inspected the returned product, we will notify you of receipt and approval or rejection of your refund request.
  2. If your request is approved, we will process the refund using the same method of payment used for the original purchase.
  3. Please note that refund processing times may vary depending on your financial institution and the method of payment used.

Contact

If you would like to request a refund or have any questions about our refund policy, please contact us at customercare@magicbee.org

Please note that this refund policy is subject to change without notice. Please check this policy regularly for any updates.

Date of last update: 04.11.2023